Refund policy

Return & Refund Policy – ToyTreasure

At ToyTreasure, your satisfaction is important to us. We want every toy to bring joy, learning, and excitement to your little ones.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be:

• Unused and in their original condition

• Unwashed and undamaged

• Returned in the original packaging

2. Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items

• Gift cards

• Products that have been used, worn, damaged, or altered after delivery

3. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Exchanges

We only replace items if they arrive defective, damaged, or incorrect. If you need an exchange, please contact our support team with photos of the issue.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective

• The item is damaged upon arrival

• The wrong item was shipped

6. How to Start a Return

To initiate a return, please contact our support team with your order number and reason for the return.

Email: support@toytreasure.com

Our team will provide instructions and assist you throughout the return process.

---

ToyTreasure reserves the right to refuse returns that do not meet the conditions outlined in this policy.